YardApes Inc, Northwest Connecticut's leading landscape firm, is seeking a qualified Landscape Professional to join our team!

Account Manager

Account Manager Wanted!

We’re seeking an experienced multi-tasking whiz with a passion for providing excellent customer service and the outdoors to join our Account Management team!

The Account Manager provides a primary point of contact for our clients and assists the operations team in achieving high quality landscape services.   The Account Manager will be responsible for achieving revenue, profitability, and maintenance service renewal goals through the delivery of outstanding service and strong client relationships.

  • Develops and maintains long-term client relationships to ensure their expectations are met or exceeded, and complaints are resolved throughout the cycle of their contracts.
  • Communicates client’s expectations and deliverables to Operations Team.
  • Identifies job site priorities and/or coordination of job site schedules.
  • Performs regular property quality audits to provide enhancement and/or maintenance opportunities to the client and to provide feedback to the Operations Team on quality of work on properties
  • Creates client proposals, contracts, and recommendations that achieve targeted revenue and gross profit goals
  • Involved with  company growth through sales, networking and marketing initiatives
  • Provides excellent organizational management, leadership and communication between client and Operations Team.
  • Collaborates with Sales Manager and Production Team to ensure profitability goals are in alignment for subcontracted services, materials, equipment, projects, labor management, etc.
  • Provides support on collection of accounts receivables.
  • Promotes high standards for customer service, safety culture and a positive team environment.
  • Provides assistance on managing crew members as needed including performance management, addressing complaints, and planning, assigning or directing work load.
  • Handles high-level conflict and provides resolutions that are beneficial to the client without negatively impacting the operations or reputation of the client and the company.
  • Assists in ordering material and supplies for projects in a timely fashion.
  • Supports and promotes company standards including company culture, company goals and objectives, and state and federal laws or regulations.

Qualifications

Education

Required:

High School, GED or better

Recommended:

Associates in Business Administration and/or Horticulture

Experience Required:

Must be comfortable learning and using our highly customized and cutting edge estimating, scheduling and CRM software suite.

4 years experience using Microsoft Office (including Word, Excel, Outlook, Power Point)

4 years experience in a residential account management role

7 years experience working in residential landscaping


Sound like something you’d like to tackle? We’d love to hear from you!

Please complete our online pre-application below to begin the process!

  • Select the position(s) for which you would like to apply. Please be sure you have read the entire job description and that you qualify.
  • We would like to know the best way to reach our future well-qualified team members! Please let us know how you found out about this position(s). Select one only please.
  • Please upload your resume and cover letter here.
    Drop files here or
    Accepted file types: jpg, pdf, doc, png, txt, docx, .
  • Please feel free to share a few things about yourself that you feel may facilitate an amazing working relationship (in 500 characters or less).
  • This field is for validation purposes and should be left unchanged.

 

We believe everyone everywhere benefits from a connection with nature.

en English
X